SignLetterSupply.com - Policies

Marquee Letters & Accessories

Wagner | Zip-Change | Gemini | Pronto ... Factory Direct!

June 29, 2017   

Policies

We appreciate our customers and suppliers, and we do everything we can to earn your continued bus­i­ness. Sensible Policies, Terms and Conditions are important to every bus­i­ness relationship, and are critical to solutions to problems which may arise in the course of our doing business together.

Purchase of products on this website implies that you have read and ac­cep­ted our policies, and we urge you to ask us about any concerns you have as a potential customer before placing an order with us. Call us toll-free, 877-942-9832.

Terms and Conditions of Sale

1.  Definitions.  (a) Buyer: One who purchases goods or materials from Seller; (b) Seller: Samantha W. Bryant dba Aztec Signs at 1709 Sugar Grove Avenue, Dallas Center, Iowa, and on our two websites: http://aztec-signs.biz and this site, SignLetterSupply.com; (c) Manufacturer: One who fabricates the products sold by Seller.

2.  Notice to Buyer.  Seller and Manufacturer disclaim any warranty of merchantability or of fitness for a particular purpose and Manufacturer's/Seller's only obligation shall be to replace such quantity of a product proved to be defective. Neither Seller nor Manufacturer shall be liable for any injury, loss or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, Buyer shall determine the suitability of the product for his or her intended use; Buyer assumes all risk and liability whatsoever in connection therewith. The foregoing may not be altered except by an agreement signed by officers of Seller and Manufacturer.

3.  Seller's Acceptance.  Minimum product order, not including shipping and tax, is $50.00 per cart. All orders are subject to Seller's review and acceptance, and Seller may reject an order for any reason. In the event Seller does not accept an order, Seller will promptly notify Buyer and void/refund Buyer's credit card payment, or mail Buyer's refund if a mail order transaction.

4.  Prices.   Prices are in U.S. dollars. All prices for products are subject to change or withdrawal without notice.

5.  Taxes.  Prices do not include any applicable sales, use, excise or similar taxes. The amount of any such tax which Seller may be required to collect will be added to Buyer's order unless Buyer has furnished the Seller with an appropriate tax exemption certificate acceptable to the relevant taxing authority.

6.  Shipping/Handling Charge.  Unless otherwise stated in the product description, prices do not include shipping and handling charges. Seller reserves the right to select the method of shipment for online sales, and will add the shipping/handling charge to the Buyer's order during the checkout process.

7.  Payment.   All orders are payable in US currency.

  • All Internet orders are payable at the time of order, online by credit/debit card, or by mail order with check or money order. We do not sell on open account or ship C.O.D.
  • On credit/debit card orders, payments are "pre-authorized" (as pending) at time of order. On orders for stock products such as Pronto and Zip-Change Marquee letters, payment is "captured" (finalized) on the day the order ships; on expedited rush orders or orders for custom products (eg, Gemini Slotted B, Slotted A, and Snap Lok letters), payments may captured on the day Seller receives order acknowledgement from the factory.
  • All local shop orders are payable by cash or check when picked up or delivered; some orders may require a deposit or prepayment, depending on the nature of the order and Buyer's status as new or returning customer.
  • Buyers whose check payments are returned for insufficient funds will be charged a $25.00 NSF fee and will have ten days to settle the account to avoid Seller's pursuit of legal remedies.

8a.  Returns and Refunds of Products Ordered in Error. 

  • Product Ordered in Error  Any product that the Buyer ordered in wrong brand, model, size, color, etc:

Stock items such as Pronto and Zip-Change changeable letters, hardware, and accessories can be returned for full product price credit (not including shipping/handling) minus a re-stocking fee. (15% restocking fee on Gemini/Pronto products; 20% restocking fee on Wagner/Zip- Change products.)

BUYER MUST REQUEST AN RMA NUMBER FROM SELLER WITHIN 30 DAYS OF RECEIPT OF THE ORDER - NO EXCEPTIONS, and then return the product in original cartons, shrinkwrap and/or other packing materials with a copy of the RMA when it is received. No credit is allowed for products returned in used, scratched, or other damaged condition. Return shipping cost is Buyer's.

For custom products such as Gemini Slotted B marquee lettters, Gemini Slotted A marquee letters, and Gemini Snap Lok marquee letters, except for defective products or products shipped in error, all sales are final and no returns or refunds are available.



8b.  Returns and Refunds of Defective Prodicts or Products Shipped in Error 

  • Defective Product  Any product which does not operate mechanically as advertised, any product lacking in quality due to poor workmanship, any product with custom lettering or imprinting which is due to error by Seller/Manufacturer.
  • Product Shipped in Error  Any product shipped which is not the model, size, color, etc., that the Buyer ordered.

A Buyer who receives products not ordered or defective products should immediately contact Seller at 877-942-9832 to arrange return/replacement of same. Buyer must keep the products to be replaced/returned in unused condition in original cartons, shrinkwrap and/or other packing materials pending resolution with Seller.



9.  Damaged Shipments.  Upon receipt of shipment, Seller should inspect same for damage, and in the event of damage, follow this three-step procedure:

  1. Have the carrier note the nature and extent of damage on the both the carrier's copy and delivery copy of the bill of lading.
  2. Keep the damaged materials in the original cartons, shrinkwrap and/or other packing materials.
  3. Contact Seller right away at (877)942-9832, to expedite a claim and replacement product(s).

10.  Partial Inapplicability.  Should any term or condition herein, or any portion thereof, be invalid or inapplicable, the balance of such terms or conditions shall govern.

Privacy Policy





Our server, staff, and factories never see your sensitive credit card information. For invoicing and accounting purposes, we do receive your contact, billing, and shipment information, but we use that information only in our conduct of bus­i­ness with you, and it is not stored on our server. Except for shipping information required on our orders to the factory, we do not reveal this data to anyone. We never sell or oth­er­wise share lists of our customers to third parties, and we do not email un­so­li­ci­ted information to our customers.


What information do we collect?

We collect information from you when you place an order or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send emails concerning your orders: The email address you provide for order processing, may be used to send you information and updates pertaining to your orders.

How do we protect your information?

1. No customer names or contact information are stored on our server.

2. Our server, staff, and factories never see your sensitive credit card information. We use the secure Authorize.Net Payment Gateway to manage the complex routing of sensitive customer information through the credit card processing networks, adhering to strict industry standards for payment processing, including:

* 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
* Industry leading encryption hardware and software methods and security protocols to protect customer information.
* Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).

We use cookies to process the items in your shopping cart.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on February 15, 2015.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Aztec Signs
1709 Sugar Grove Ave
Dallas Center, Iowa 50063
USA

877-942-9832 USA Toll free
515-992-3307 Local
or E-mail Contact Form


Minimum total order before tax & shipping is $50. All sales are subject to our Terms and Con­di­tions.

Aztec Signs
1709 Sugar Grove Ave
Dallas Center, IA 50063



Call Morrie at 877-942-9832 if you have ordering problems, questions, or any suggestions for making our website work better for you.



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