Frequently Asked Questions | Product Information | How to Order
Do you supply or know where I can get Bevelite Adler flat plastic changeable letters?
Replacements for Bevelite-Adler flat changeable letters are made by two companies: Gemini, Inc. (Cannon Falls, MN), who acquired Bevelite-Adler in the 1980's, and Wagner Zip-Change, Inc. (Chicago, IL). Both companies are wholesale manufacturers and sell only through authorized retail suppliers.
Signlettersupply.com is a an authorized supplier for both Gemini and Wagner, and we sell their marquee letters and other changeable sign products on this website. Give us a call if you don't find what you're looking for.
Are PRONTO letters and ZIP-CHANGE letters the same?
Zip-Change marquee sign letters, aka "Zip letters", are .075 thick; Pronto marquee sign letters are .080 thick. They are the same functionally, i.e. Pronto letters work fine in Zip-Change track spaced for Zip-Change letters of the same size, and vice versa. And some Pronto letter styles very closely match some Zip-Change letter styles... but not exactly, because they are products of different companies.
If you're ordering replacement letters for a set of letters you're already using, staying with the same brand is the better choice.
Am I using the right suction cup on my changer pole?
2" suction cups are best for 4" letters; 4" suction cups are the standard for 6" through 12" letters; 7" suction cups or double 4" cups are best for 15-24" letters; a double head assembly with a 7" cup and a 4" cup work best with 24-30" letters; a double head assembly with two 7" cups is needed for 32" and larger letters.
If you're using the configuration recommended here and having performance issues, how old is/are the suction cup(s)? They dry out and lose flexibility in 12-18 months.
I want to pay with my credit card, but not online. Can I call you with our order & credit card information?
Yes, we can take credit card phone orders, no problem.
You can also fax your order, this way:
Complete the order, including SHIPPING ZONE and IOWA TAX STATUS; then, instead of clicking SECURE CHECKOUT, click PRINT MAIL ORDER; then complete that form (make sure the billing address is the same as your credit card billing address), then type your credit card number, expiration date, and security code in the Comments/Special Instructions area, then print and fax it to us at 877-942-9832.
If I send a mail order with a check, do you hold the order until my check clears?
We haven't held up an order yet, and have had no bad experiences. Most of our orders are from schools, churches, grocers, fast food franchises, and other established businesses we're familiar with. New customers are fairly easy to validate with some quick online research or a phone call.
Do you accept payment by bank wire transfer?
Yes we do. Just call us with your order details, and we'll give you the routing information.
How long will it take for my order to ship?
No one is faster! We email a shipping order for your merchandise to the factory normally the same day, but never later than the first workday after we receive your order and payment. The factory normally ships in-stock items (letter sets, accessories, parts) within 1-2 workdays; orders for individual letters sometimes take a day or two longer.
What is the delivery time?
See marquee-sign-products_shipping-transit-times.php for standard ground delivery times. Anytime you need expedited shipping, give us a call. We'll check to make sure the factory has your products in stock and do everything possible to get them to you when you need them.
What is your minimum order?
A $35.00 minimum order is required for each order. Multiple cart orders are separate orders and require a minimum of $35.00 ordered in each cart.
(This sounds greedy on first read, but manufacturer A gives us no credit for what was ordered from manufacturer B.)
Why the separate shopping carts?
Like all other distributors of Gemini, Inc. and Wagner Zip-Change, Inc., we are not a "stocking" distributor; your orders are shipped direct to you from manufacturers many miles away from one another. Wagner charges zone-based shipping rates, and Gemini ships UPS Ground with flat-fee shipping charges based on order value. We keep your cost down by using separate carts based on actual shipping charges.
Your competitors have discount coupons for large orders, offer free shipping, or offer to match lower prices ...
We are up-front, no games, with our best changeable letter pricing 365/24/7, and we're very competitive.
Our prices on dimensional Marquee Letters and Pronto and Zip-Change letter sets of 200 or more are discounted by at least 10%. Shipping charges are beyond our control, and we pass them on at cost.
As for the "Discount Coupons", "Free Shipping" claims, whatever... they look great at first glance, but what's the final total (including shipping/handling) at checkout time? In most cases, Signlettersupply.com offers the best customer service and lowest delivered prices on the Internet.
